Mayo Clinic Talks Provider-Patient Relationship Skills
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Dec 2, 2025 Cory Ingram, M.D., a palliative care physician, dives into the art of building effective provider-patient relationships. He emphasizes how trust and effective communication can enhance patient outcomes, making them more likely to adhere to recommendations. Ingram shares the PEARLS framework for rapport and the Ask-Tell-Ask technique, which help clarify complex information. He also discusses the challenges of telemedicine on relationships and outlines key threats like time and technology that can hinder connection. Tune in for insightful strategies to improve patient interactions!
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Relationship Improves Outcomes
- Strong provider-patient relationships improve trust, adherence, satisfaction, and health outcomes.
- Good relationships also reduce patient anxiety and increase likelihood of follow-up care.
Engage The Whole Team
- Coordinate and communicate across the whole care team to deliver a seamless patient experience.
- Clarify roles and show mutual respect to build trust between patients and the interdisciplinary team.
Listen To Understand
- Sit, lean in, and orient toward the patient rather than the computer to show you're listening.
- Ask follow-up questions and drop your preconceived agenda to truly understand what matters to the patient.