In this discussion, Amir Haboosheh from Snowball Industries, a leader in development and management training, shares his expertise on fostering future leaders. He emphasizes the shift from technical skills to essential soft skills like empathy and humility. The duo explores practical strategies for identifying and nurturing talent within service businesses. They also dive into the importance of structured training programs, peer learning opportunities, and effective communication, all foundational to building high-performing teams and achieving long-term success.
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insights INSIGHT
Soft Skills Drive Leadership Success
Leadership requires more emphasis on soft skills than technical skills as one moves into management.
Leaders must develop empathy, urgency, financial intelligence, and humility to drive team culture and performance.
volunteer_activism ADVICE
Choose Leaders by Core Values
Select emerging leaders based on core values and demonstrated leadership potential.
Prioritize candidates who are comfortable with role-playing and can be developed with leadership tools.
volunteer_activism ADVICE
Reinforce Core Values Regularly
Start each leadership meeting with core values and public shout-outs to reinforce culture.
Regular repetition builds a living culture, making core values more than just words on paper.
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In Traction, Gino Wickman provides a systematic approach to achieving business success through the Entrepreneurial Operating System (EOS). The book focuses on six key components: Vision, People, Data, Issues, Process, and Traction. It helps business leaders clarify their vision, align their leadership team, solve common business problems, and foster healthy communication and discipline within the organization. The EOS system is designed to help businesses overcome frustrations such as lack of control, people issues, insufficient profit, hitting the ceiling, and feeling stuck. The book offers practical tools, real-world examples, and actionable strategies to drive sustainable growth and improve business operations.
In this episode of Owned and Operated, we shift focus to a critical yet often overlooked pillar of business success: leadership development and management training. With insights from Amir of Snowball Industries, we dig into how identifying and nurturing potential leaders is foundational to scaling tier two and tier three service businesses.
The discussion explores the evolution from technical expertise to soft skills as the driving force behind effective leadership. We unpack the core values that matter most—empathy, urgency, financial intelligence, and humility—and how they shape team culture, performance, and long-term growth. John and Amir also examine structured training programs, peer learning opportunities, and practical management tools that enable owners and operators to build sustainable, high-performance teams.
For anyone acquiring or operating in remote and niche sectors like HVAC or turf installation, this conversation delivers actionable insight into creating a leadership framework that fuels operational excellence and employee retention.
🚨 In This Episode, We Cover: 🔹 How to Spot and Grow Future Leaders 🔹 The Shift from Technical to Soft Skills in Management 🔹 Core Leadership Values: Empathy, Urgency, Financial IQ, Humility 🔹 Tools for Structured Leadership Development 🔹 The Power of Peer Teaching and Peer Learning 🔹 Leading Remote Teams with Empathy and Intent
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📌 Disclaimer: Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast 