Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#202 How to Develop Great Leaders with Values and Skills for Tomorrow’s Success

10 snips

May 27, 2025

In this discussion, Amir Haboosheh from Snowball Industries, a leader in development and management training, shares his expertise on fostering future leaders. He emphasizes the shift from technical skills to essential soft skills like empathy and humility. The duo explores practical strategies for identifying and nurturing talent within service businesses. They also dive into the importance of structured training programs, peer learning opportunities, and effective communication, all foundational to building high-performing teams and achieving long-term success.

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INSIGHT

Soft Skills Drive Leadership Success

Leadership requires more emphasis on soft skills than technical skills as one moves into management.
Leaders must develop empathy, urgency, financial intelligence, and humility to drive team culture and performance.

ADVICE

Choose Leaders by Core Values

Select emerging leaders based on core values and demonstrated leadership potential.
Prioritize candidates who are comfortable with role-playing and can be developed with leadership tools.

ADVICE

Reinforce Core Values Regularly

Start each leadership meeting with core values and public shout-outs to reinforce culture.
Regular repetition builds a living culture, making core values more than just words on paper.

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In this episode of Owned and Operated, we shift focus to a critical yet often overlooked pillar of business success: leadership development and management training. With insights from Amir of Snowball Industries, we dig into how identifying and nurturing potential leaders is foundational to scaling tier two and tier three service businesses.

The discussion explores the evolution from technical expertise to soft skills as the driving force behind effective leadership. We unpack the core values that matter most—empathy, urgency, financial intelligence, and humility—and how they shape team culture, performance, and long-term growth. John and Amir also examine structured training programs, peer learning opportunities, and practical management tools that enable owners and operators to build sustainable, high-performance teams.

For anyone acquiring or operating in remote and niche sectors like HVAC or turf installation, this conversation delivers actionable insight into creating a leadership framework that fuels operational excellence and employee retention.

🚨 In This Episode, We Cover:
🔹 How to Spot and Grow Future Leaders
🔹 The Shift from Technical to Soft Skills in Management
🔹 Core Leadership Values: Empathy, Urgency, Financial IQ, Humility
🔹 Tools for Structured Leadership Development
🔹 The Power of Peer Teaching and Peer Learning
🔹 Leading Remote Teams with Empathy and Intent

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🎙️ Hosts:
🗣️ John Wilson
🗣️ Amir Haboosheh

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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