S8:E5: System Hacks & the Real Cost of Staff Perks

Jay Ruane and Seth Price return with a candid conversation about the behind-the-scenes challenges law firm owners face. Jay recounts how legacy login misuse led to a mass text hack that could have cost his firm thousands. The hosts then pivot into a rich discussion on scaling problems, including employee perks, outdated titles, review generation, and summer productivity. They dive into how AI is reshaping legal operations—from content creation to client communications—and share real-life strategies for using prompts and automation effectively. If you’re navigating the fast-changing world of tech, team management, and growth in your firm, this episode is packed with insights. Plus, Jay’s Napster story will have you laughing while you learn.