Business Daily cover image

Business Daily

Are shoppers turning against self-checkouts?

Jul 17, 2024
17:37
Snipd AI
Retailers are installing more automated checkouts despite complaints from shoppers about the loss of personal service and unreliable technology. There is a significant increase in theft from self-scan checkouts. The podcast explores challenges and resistance to automated checkouts in supermarkets, as well as trends in the use of self-checkout systems in retail.
Read more

Podcast summary created with Snipd AI

Quick takeaways

  • Customers dislike self-checkouts for lack of personal service and increasing theft.
  • Retailers strive to balance efficiency and customer satisfaction with automated checkouts.

Deep dives

Challenges of Automated Checkouts

Supermarkets are increasingly using automated checkouts to reduce staff and improve efficiency, but customers are resisting the change. Around a quarter to a third of shoppers express dislike for self-checkout lanes due to a lack of personal service and increased theft issues. Despite the initial intention of saving labor costs, many stores are finding that the implementation of self-checkout technology is not as cost-effective as anticipated, leading to disruptions and potential loss from theft.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode