This chapter delves into the various challenges and concerns that retailers encounter due to the rise in self-checkout systems, such as theft, loss prevention, customer preferences, and violence towards staff. It also examines insights from experts on the benefits, drawbacks, and future of automated checkouts across different regions.
Love them or loathe them, retailers across the world are installing more automated checkouts, as they aim to reduce staff costs.
But the loss of personal service and the unreliable technology has prompted complaints from customers.
And supermarkets are also facing a significant increase in theft from self-scan checkouts.
We're in Ireland, where shops only installed the technology in recent years. Plus we hear from experts in Australia, China, the UK and United States.
(Image: A man scans some bread through a self checkout. Credit: Getty Images)
Produced and presented by Russell Padmore