AI in the Back Office and Its Impact on Clinicians

AI in the back office refers to the integration of artificial intelligence in various healthcare functions beyond clinical decision support and patient messages. It encompasses areas such as scheduling, prior authorization, and improving patient understanding of healthcare messages. By focusing on the back office functions first, AI implementation can be tested and refined without causing additional burden on clinicians. The potential benefits include clear and concise messages, improved education, and reduced cognitive burden. However, careful considerations must be made to ensure equity, avoid biases, and address disparities in funding and access to technology.