Doing Customer Experience Right with Stacy Sherman 43. Improving Customer Journeys With Employees As Heroes with Ian Golding
Jun 12, 2022
In this episode, customer experience expert Ian Golding shares valuable insights on improving customer journeys through employee engagement. Key topics include the importance of human connection in CX, hiring the right CXOs who challenge the company's thinking, the challenges and resilience of being a CX professional, the power of empathy in leadership, and the significance of resilience in their work.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
The Power of Human Connection in Customer Experience
01:33 • 25min
Hiring Chief Experience Officers: The Importance of the Right Individuals
26:25 • 5min
The Challenges and Resilience of Being a Customer Experience Professional
31:24 • 2min
The Power of Empathy in Leadership and Personal Insights
33:40 • 3min
Building Resilience and Finding More Content
36:38 • 3min