43. Improving Customer Journeys With Employees As Heroes with Ian Golding
Doing Customer Experience Right with Stacy Sherman
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The Power of Human Connection in Customer Experience
This chapter emphasizes the importance of human connection in customer experience and how technology has made it possible to connect with more people globally. The speaker discusses the impact of language on customer experience and the need for customer experience professionals to be diplomatic and influential in bringing about change. The chapter also highlights the significance of empathy, customer journey management, and employee experience in driving sustainable growth.
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