Creating the World's Best Client Experience Mastering Your Communication Super Powers with Antoni Lacinai
This episode is a replay of Episode 19 where I talk to Anthony Lacani, a communication specialist with over 30 years of experience. We discussed the common struggles people face when it comes to communication, emphasizing that effective communication goes beyond just speaking and involves understanding others and being present in conversations.
We also talked about the importance of three communication superpowers: empathy, clarity, and energy. They stress that empathy is the key to understanding others, while clarity focuses on conveying messages effectively. We also highlight the significance of nonverbal communication and the need for authenticity and positivity in how we present ourselves.
Antoni Lacinai is an international speaker and consultant and helps his clients strengthen their communication super powers within a customized experience. Listen to find out how to get a free copy of one of Antoni's books.
HIGHLIGHTS
06:33 The Difference Between Conversations and Presentations
16:47 Coaching vs Training: Finding the Right Approach
20:45 Customizing the Experience for Maximum Value
24:39 Challenges and Failures in Customization
35:30 The Desire for Recognition and Significance
37:34 Using Clarity, Energy, and Empathy in Communication
41:47 Being Congruent in Communication to Build Trust
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