86 | Unlocking Success: How Live Video Tech Transforms Home Services with James Hatfield

In this episode of the Freedom Blueprint podcast, Justin Deese interviews James Hatfield from LiveSwitch, exploring his journey from home services to technology innovation. James shares insights on how LiveSwitch is revolutionizing the home services industry with live video technology, enhancing customer experience, and improving operational efficiency. He discusses the importance of philanthropy, entrepreneurship programs for incarcerated individuals, and the future of staffing solutions in the industry. The conversation emphasizes the significance of building trust through video communication and networking on platforms like LinkedIn.

Takeaways

James Hatfield transitioned from home services to technology by educating himself in accounting and business.

LiveSwitch started as a way to improve emergency response through live video technology.

The company has developed a program to help incarcerated individuals become entrepreneurs.

Live video technology is transforming the home services industry by enhancing customer experience and operational efficiency.

Using live video can help businesses save time and resources by reducing unnecessary site visits.

The technology allows for better communication and trust-building with customers during emergencies.

Virtual assistants can provide staffing solutions for home service companies, reducing costs and improving service.

Networking on LinkedIn can lead to valuable connections and business opportunities.

LiveSwitch's technology can help document customer interactions and improve accountability.

The future of home services may involve more virtual communication and less reliance on in-person visits.

Episode Number: 86

Date: May 5, 2025

Duration: 

Host: Justin Deese

Website: www.JustinDeese.com

Contact: Justin@JustinDeese.com

Guest: James Hattfield

Company: LiveSwitch 

Website: LiveSwitch.com

https://www.linkedin.com/in/james-hatfield/

Live Demo:

https://book-a-demo.referral-factory.com/ugFihtnc

Chapters

00:00 From Home Services to Tech Innovator

03:01 Philanthropy and Entrepreneurship

05:54 Revolutionizing Emergency Response

08:57 Transforming Home Services with Live Video

11:48 Enhancing Customer Experience

14:47 Leveraging Technology for Business Growth

20:42 Revolutionizing Sales Calls with Technology

21:36 The Customer Journey: From Inquiry to Engagement

23:57 Enhancing Customer Trust Through Visual Communication

25:29 Streamlining Technician Operations for Better Service

27:52 Leveraging Technology for Emergency Situations

29:29 Building Trust in High-Stress Scenarios

30:36 Exploring Global Talent for Local Businesses

33:34 Networking and Building Relationships for Growth

Keywords

LiveSwitch, home services, technology, entrepreneurship, customer experience, video communication, staffing solutions, emergency response, business growth, networking

Justin Deese, Freedom Blueprint Podcast, When Your Business Partner is Your Spouse, Kristen Deese 

Mentioned in this episode:

Power Profit Workshop 2025- PowerProfitWorkshop.com