174. Joey Coleman — Never Lose a Client Again: Creating Memorable Experiences to Gain an Advocate for Life [Encore Edition]

Joey Coleman is an expert when it comes to helping organizations retain their best clients and turn them into raving fans for life — but he wasn’t born this way. In fact, Joey learned his communication skills in the courtroom as a trial attorney.

On this episode of The Game Changing Attorney Podcast, Joey and Michael sit down to discuss:

• Why attorneys are built for delivering a world-class client experience
• How to stop clients from feeling buyer’s remorse
• The importance of attracting, attaining, and retaining clients for life

Links & Resources

• Episode Shownotes
• Frederick Reichhelt
• American Bar Association
• Never Lose a Customer Again by Joey Coleman
• Ritz-Carlton