Business Transformation Pitch with The CX Goalkeeper Emotional Intelligence with Sandra Thompson
The CX Goalkeeper had the great opportunity to interview Sandra Thompson
LinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied CX & EI course lead| Contributing author to PUNK XL
Highlights:
00:00 Game Start
00:55 Sandra's Introduction
02:10 CX3
03:25 Sandra's Values
06:00 Definition of Emotional Intelligence (EI)
08:35 Sandra's preferred two components of EI
10:50 The most difficult competency to explain
13:05 The most underrated competencies
14:35 The place of emotions in business
22:05 Link among emotions, employee experience and loyalty
28:50 What are we going to discuss in 10 years related to EI in employee experience
31:40 Sandra's Book Suggestion
32:55 Sandra's Contact Details
33:45 Sandra's Golden Nugget
… and much more on www.cxgoalkeeper.com/SandraThompson
Sandra's Contact Details:
https://www.linkedin.com/in/cxeisandra/
Thank you, Sandra!
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