In this episode, we’re joined by Rebecca Evanhoe, Conversation Design Strategist at Slang.ai and co-author of Conversations with Things, to dive into the world of AI-driven customer interactions. We explore how voice AI agents are transforming industries like restaurants, where understanding natural speech is crucial for creating seamless customer experiences.

We discuss:

How AI systems can be trained to understand colloquialisms, regional dialects, and accents, ensuring they sound more human and relatable.
The challenges of balancing precise, useful responses with a conversational tone.
How hybrid AI models—combining traditional conversational design methods with large language models (LLMs)—are shaping the future of chatbots and AI agents.
Why user-centered design is critical to building AI systems that effectively represent brands and provide meaningful customer experiences.

Tune in to hear Rebecca’s insights on the evolving field of conversational design and the future of AI-driven interactions!

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