The WealthAbility Show with Tom Wheelwright, CPA

How Tax Professionals Would Change the IRS

10 snips
Feb 27, 2025
Louanne Gagnon, owner of LT Gagnon, PLC, has 25 years of tax expertise serving closely held businesses. In this discussion, she shares insights on the IRS's strengths and weaknesses, advocating for better taxpayer support. Louanne emphasizes the pivotal role of tax professionals as advocates, particularly amidst rising scrutiny of high-income individuals. The conversation addresses the need for improved IRS technology, funding allocation, and overall morale, highlighting how these changes could enhance compliance and the taxpayer experience.
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INSIGHT

IRS as Accounts Receivable

  • Louanne Gagnon views the IRS as the accounts receivable department of a large corporation.
  • Its role is administering tax law and ensuring revenue collection, like any business's AR department.
ANECDOTE

Effective CARES Act Implementation

  • The IRS effectively implemented CARES Act provisions, distributing stimulus payments quickly.
  • Most of Louanne's clients received direct deposits promptly.
ADVICE

Declining Customer Service

  • The IRS's customer service has declined, treating taxpayers as adversaries rather than customers.
  • This adversarial approach contributes to negative public perception of the IRS.
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