The Secret to Resolving Conflict and Defusing Tension

What makes so many others afraid of dealing with conflict.

Why words like, calm down, take it easy, or relax do NOT work, and what does!

A process move to keep arguments from escalating.

How to go about dealing with an unpleasant, argumentative, opinionated person that holds opinions that are completely opposite of your personal views?

Emotional arguing and persuasive arguing.

The magic of the words, "Do over."