#142 - Mario Baddour on Balancing AI, Empathy, and Global Growth at InteLogix

In this episode of The Necessary Entrepreneur, host Mark Perkins sits down with Mario Baddour, CEO and President of Intelogix (formerly GC Services), one of North America’s largest privately held BPO and customer experience providers.

Mario shares how he rebranded and transformed Intelogix into a global leader at the intersection of technology, human connection, and customer experience. From embracing AI, digital twins, and automation to embedding ESG practices into everyday business, Mario proves that growth and responsibility can go hand in hand.

He also opens up about the moments where technology falls short, especially when human empathy and life experiences are irreplaceable. This conversation dives into leadership, scaling across continents, building resilient teams, and why technology should amplify, not replace, the human touch.

If you want to understand the future of customer experience, global outsourcing, and leadership in a rapidly changing business world, this episode is a must-listen. 📌 Find Out More About Mario Baddour & InteLogix:https://intelogix.com/ https://www.linkedin.com/company/intelogix/ https://www.linkedin.com/in/mariobaddour/

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