Ellie Wu, VP of Sales and Customer Success Excellence at Insight Partners, joins UpdateAI CEO Josh Schachter on the latest episode of “[Un]churned.”

Insight Partners has backed some of the biggest tech companies in the world, including Shopify, Wix, and Monday.com. Ellie’s firsthand knowledge of those deals – and many others – made her an excellent source for customer success and the macro business environment.

First, Ellie talked to Josh about her journey from Taiwan to Seattle, where she is now one of the top names in the CS world.

They touched on a number of other topics in this episode as well, including:

Why efficiency is vital
Key CS metrics
How to “translate” CS to other business sectors

You can find the latest episode of “[Un]churned” on Spotify, Apple Podcasts, and YouTube. You can also listen by clicking here.

Resources from the episode
- Insight Partners’ Reports:

SaaS Sales KPIs Report: https://go.pardot.com/l/321391/2022-10-04/83mlmn
Post-Sales GTM Report: https://www.insightpartners.com/blog/introducing-the-2022-post-sales-gtm-report/

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