"The one with great Fan Experience" - Erin Swales E20

What's on your mind? Let CX Passport know...

Want to know how to deliver a great fan experience in sports? Curious how someone can start in that career? What is fan experience?

Get all the info from Erin Swales, Senior Director, Guest Experience at the San Diego Padres. 

Have you thought about what all goes into creating a great experience for fans? We think frequently of Customer Experience in travel, or retail or hospitality...but have you thought about how to create a great Guest Experience at a sporting event, across an entire season, across decades of seasons for generations of fans? 

Learn about all that from Erin!

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Erin Swales: www.linkedin.com/in/erinsheehan

San Diego Padres: www.mlb.com/padres