Ignacio Pastor, AI Engineering Director at Singular and co-founder of Conectoma.ai, shares his expertise on AI's transformative role in customer experience. He emphasizes that consulting is evolving, not disappearing, as organizations seek guidance in AI integration. Ignacio discusses misconceptions around AI autonomy and highlights the importance of a personal touch in automation. He also explores emerging technologies like agentic tools and advises salespeople to develop system thinking and no-code skills to thrive in an increasingly automated landscape.
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insights INSIGHT
Consulting Evolves, Not Disappears
AI is enabling cheaper, faster projects and letting organizations do more with the same budget.
Consultants remain essential to integrate, secure, and operationalize AI in production environments.
volunteer_activism ADVICE
Enable Clients With Agent Assistants
Use agent assistants to reduce consultant hours and costs while increasing output.
Teach clients to use AI so they gain independence while still needing expert guidance for new features.
question_answer ANECDOTE
AI Accelerated Opportunity Discovery
Singular used AI to accelerate discovery of new requests and to automate pipeline research tasks.
This automation improved triage and let the team pursue more qualified opportunities faster.
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Summary
In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Ignacio Pastor, AI Engineering Director at Singular and co-founder of Conectoma.ai. They discuss the transformative impact of AI on customer experience, the evolving role of consultants in AI integration, and the importance of understanding AI's limitations. Ignacio emphasizes the need for a personal touch in automation, highlights emerging technologies, and shares essential skills for salespeople in an AI-driven world.
Takeaways
AI is reshaping customer experiences across various industries.
Consulting is evolving, not disappearing, as businesses seek guidance in AI integration.
Organizations are looking for cost-effective solutions and in-house development capabilities.
AI can help automate processes, allowing consultants to focus on strategic guidance.
Misconceptions about AI include the belief that it can operate without human oversight.
Personal touch remains essential, even in an automated environment.
Emerging technologies like agentic tools are crucial for future automation.
Salespeople should focus on system thinking and no-code tools for automation.
Quality of interactions can improve with AI-driven automation.
Understanding process mining is key to enhancing sales performance.
Chapters
00:00 Introduction to AI in Sales
01:42 Transforming Customer Experience with AI
05:52 Innovative AI Use Cases
09:14 Debunking AI Misconceptions
12:24 Maintaining Personal Touch in Automation
15:10 Emerging Technologies and Automation Tools
16:45 Maximizing Sales Potential with Automation
20:45 Essential Skills for Sales Professionals
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