The buzzword in healthcare right now is AI, and TCN focuses on AI augmenting the agents rather than replacing them.
In this episode, Bryce Payne, VP of Business Development at TCN, explains TCN's omnichannel approach to patient communication, covering voice, email, chat, SMS, and virtual agents. Bryce emphasizes the platform's role in the entire patient lifecycle, from appointment reminders to collections. He touches on industry insights, highlighting the challenges healthcare faces in balancing technology and maintaining slim profit margins. Bryce also shares TCN's focus on AI, particularly in using automated agents to enhance patient interactions, reduce call times, and improve overall experiences.
Tune in and learn how technology is reshaping patient engagement in the healthcare ecosystem!
Resources:
- Connect and follow Bryce Payne on LinkedIn here.
- Follow TCN on LinkedIn and learn more about them on their website.
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