Rustacean Station Dataland with Howard Zuo
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May 9, 2025 Howard Zuo, CEO of Dataland, chats about the creation of AI agents for customer support using Rust. He dives into the challenges of data diversity and the integration of multiple data sources like HubSpot to streamline workflow. Zuo explains why Rust was chosen for its memory safety and performance, comparing it to Go. They explore the potential of Rust in data processing and efficient front-end development, touching on the exciting use of Rust with WebAssembly for enhanced UI performance.
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Customer Support Data Struggles
- Howard Zuo shared how customer support reps juggle multiple tabs to diagnose why a customer's order got stuck.
- Dataland centralizes all this disparate data for quicker and easier access for support teams.
Why Focus on Customer Support?
- Dataland focuses initially on customer support as they face the most acute data fragmentation.
- Other teams start using the unified data, but support’s high case volume makes their need most urgent.
From Palantir to Startup Idea
- Howard and his co-founder were inspired by experience at Palantir working with large data integration customers.
- This shaped their startup idea to solve data fragmentation especially for customer support teams.