Integrating Data Insights for Better Customer Support

Allen Wyma talks with Howard Zuo, CEO at Dataland, a software company that builds AI agents for customer support teams, using Rust.

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Timestamps

• [@0:00] - Introduction to Howard Zuo and Dataland
• [@2:21] - Supported data sources and plugins
• [@5:36] - Challenges with data diversity
• [@9:12] - Focus on customer support teams
• [@13:02] - Choosing Rust for performance and safety
• [@18:39] - Comparing Rust to Go
• [@24:10] - Learning async and debugging
• [@30:28] - Rust’s ecosystem for data processing
• [@48:32] - Rust and WebAssembly for UI performance
• [@57:14] - Closing thoughts

Credits

Intro Theme: Aerocity

Audio Editing: Plangora

Hosting Infrastructure: Jon Gjengset

Show Notes: Plangora

Hosts: Allen Wyma