Use the system to improve the system

Systems Are Evolving Tools, Not Static: Jeff highlights the breakthrough realization that systems aren't rigid but should always be open to feedback, improvement, and new ideas. Systems should evolve alongside new technologies for maximum efficiency.

Day Zero Culture for Constant Improvement: Taking inspiration from Amazon's "Day Zero" approach, Jeff and Mercer stress that systems should never reach a state of stasis. Embracing a Day Zero mindset ensures that systems can continuously improve and support business growth.

The Power of Feedback Loops & Problem-Solving: Mercer emphasizes solving real problems with systems in production instead of hypothetical ones. Continuous feedback allows for iterative improvement, ensuring that systems remain relevant and agile.

90% Done is the Sweet Spot: Jeff believes that systems are never truly "finished"—they're always 90% done and evolving. Empowering users to take ownership of systems and utilize their expertise fosters a competitive edge.

Systems as a Service (SaaS) Mentality: Jeff introduces the concept of "systems as a service," likening systems to software that can always be updated and improved. Businesses should embrace the iterative nature of systems to stay ahead of the curve.

Constant Iteration Drives Business Growth: Both hosts stress the importance of starting with the systems you have and improving from there. Continuous iteration ensures that systems help businesses scale, organize processes, and boost efficiency. Everyone is a "systems person" once they realize the power of iteration.