

Ep. 252: Engage
11 snips Apr 2, 2024
Dive into the essentials of the Engage step with interactive learning techniques and group discussions that enhance decision-making. Discover how to navigate between planned and unplanned work, and the critical balance needed for spontaneity. Learn the power of presence in client interactions, which can elevate customer satisfaction. Explore how senior managers can juggle strategic planning with unexpected tasks, all while optimizing task selection based on energy levels for maximum productivity.
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Embrace Unplanned Work
- Incorporate unplanned work into your schedule.
- Avoid strictly adhering to closed lists, as valuable opportunities may arise unexpectedly.
Understanding Unplanned Work
- Unplanned work is a natural part of any job and should not be viewed as inherently negative.
- One's response to unplanned work depends on their specific job role and responsibilities.
Unexpected Opportunity
- John Forrester received an unexpected dinner invitation from David and Catherine Allen.
- This unplanned event led to a job offer, highlighting the potential value of unplanned work.