Work It
For flexi-work to succeed, leaders need to walk the talk
Jun 23, 2024
Mukul Anand, HSBC Singapore's Managing Director and Head of Human Resources, sheds light on the growing importance of flexible work arrangements in the post-COVID landscape. He emphasizes the need for trust and outcome-oriented evaluations in hybrid settings. Anand discusses the challenges multinational organizations face and the innovative concept of job tasting, allowing employees to explore various roles. He also highlights the crucial role of leadership in fostering flexibility and navigating financial implications while maintaining employee satisfaction.
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Quick takeaways
- Establishing trust and focusing on outcomes rather than hours worked are vital for successful hybrid work arrangements.
- Leaders must actively model flexible work behaviors and communicate transparently to create a supportive culture for all employees.
Deep dives
The Role of Trust and Outcome Focus in Hybrid Work
Successful hybrid work arrangements hinge on establishing trust among team members and focusing on outcomes rather than hours worked. Trust is essential for employees to feel empowered to work flexibly, while a strong outcome focus ensures that performance is evaluated by productivity and results rather than physical presence in the office. Managers play a crucial role in reinforcing this culture by modeling flexible work behaviors themselves, which can normalize these practices company-wide. This shift necessitates a change in mindset, where both employees and managers prioritize the quality of work produced, thereby fostering a healthier work environment.
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