How Microsoft Balances AI and Humanity in HR

In this episode of the HR Leaders Podcast, we sit down with Amy Coleman, Executive Vice President and Chief People Officer at Microsoft, to explore what it means to lead with humanity in the age of AI. After 25 years at Microsoft, Amy shares how HR’s role is transforming, from managing processes to designing experiences that balance innovation and empathy.

She discusses how Microsoft is navigating AI’s impact on work, emphasizing trust, transparency, and inclusion as essential foundations. Amy explains why leaders must reframe AI as a tool for creativity and connection, not control - and how building psychological safety unlocks innovation across generations and geographies.

From vulnerability and gratitude to rethinking leadership in uncertainty, Amy’s perspective is a masterclass in staying human in a tech-driven world.

🎓 In this episode, Amy discusses:

1. Why gratitude and curiosity fuel innovation
2. How to balance high performance with empathy
3. Creating psychological safety across global teams
4. How AI is reshaping HR and leadership at Microsoft
5. Why vulnerability builds deeper trust and motivation

🙏‍ Thanks you to our series partner - Workhuman

Discover how to Build Human-Centred Workplaces which Thrive! → https://www.workhuman.com/resources/reports-guides/the-human-centred-workplace-building-organisational-cultures-that-thrive-emea/

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