Deep Listening - Impact beyond words - Oscar Trimboli

the hidden clues when you listen well in low trust group meetings

Feb 14, 2024
British Foreign Secretary James Cleverly discusses the art of listening in diplomatic meetings, emphasizing non-verbal cues and the power of silence. Key topics include team listening, longitudinal listening, and actionable insights for improving communication in workplace interactions.
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ADVICE

Team Listening

  • Plan what you will listen for during meetings.
  • Debrief with your team afterwards to discuss observations.
INSIGHT

Hidden Clues

  • What people say isn't the most important thing; it's how they say it.
  • Pay close attention to non-verbal cues like body language, note-taking, and pauses.
ANECDOTE

Chinese Meeting

  • James Cleverly noticed the Chinese officials' reactions to his comments on trade and the war in Ukraine.
  • Their close listening and subtle responses suggested that his messages were having an impact.
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