

the hidden clues when you listen well in low trust group meetings
Feb 14, 2024
British Foreign Secretary James Cleverly discusses the art of listening in diplomatic meetings, emphasizing non-verbal cues and the power of silence. Key topics include team listening, longitudinal listening, and actionable insights for improving communication in workplace interactions.
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Team Listening
- Plan what you will listen for during meetings.
- Debrief with your team afterwards to discuss observations.
Hidden Clues
- What people say isn't the most important thing; it's how they say it.
- Pay close attention to non-verbal cues like body language, note-taking, and pauses.
Chinese Meeting
- James Cleverly noticed the Chinese officials' reactions to his comments on trade and the war in Ukraine.
- Their close listening and subtle responses suggested that his messages were having an impact.