Short Term Rental Riches 86. 6 Expert Tips For Communicating With Your Guests
Jul 6, 2021
Effective communication is key in the short-term rental business, especially when issues arise. By applying strategies from Marshall Rosenberg's Nonviolent Communication, hosts share vital tips for maintaining positive guest interactions. Listeners learn to address unmet needs and utilize constructive language for better outcomes. Enhancing communication not only improves guest experiences but also contributes to personal success and less stress. Additional resources and courses are available to deepen understanding of these essential skills.
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Anger Rooted in Unmet Needs
- All anger stems from unmet needs according to Marshall Rosenberg's Nonviolent Communication.
- Recognizing this helps us respond more empathetically to upset guests and resolve issues effectively.
Distinguish Needs from Requests
- Requests differ from needs; requests are tied to actions, while needs are universal and personal.
- Use positive language in requests, focusing on what you want rather than what you don’t want.
Avoid Blame in Communication
- Statements including "you" often place blame on another person, which hinders communication.
- Only use "you" without blame when expressing your own needs after the statement.
