Segment 1 with Anton Gunn starts at 0.00.

A lot of people quit their job as a result of workplace injustice.

My first guest has just released a study on this. Anton Gunn, MSW, CDM, CSP, commissioned this scientific study on workplace injustice. Anton began his career in the non-profit sector to improve the outcomes and experiences of low-income people who consumed financial, government, educational, and healthcare services. His goal and mission were to identify problems, work for solutions, and ultimately improve the experience for the everyday consumer.

In 2011, during Barack Obama's presidency, Anton became a Presidential Appointee at the US Department of Health and Human Services. In that position, he became familiar with the pervasiveness of mistreatment and disrespect of civil service employees at all levels of government.

Segment 2 with Samantha Irwin starts at 19:35.

How do we teach front line employees to give the best possible customer experience every day. Front line customer facing staff have the power to move the needle financially for business owners as well as impact their community in a very powerful and positive way.

With over 25 years educating and inspiring people, teaching as well as owning a boutique hotel, Samantha Irwin is hired by leaders for training and also utilize the virtual on-demand training program specifically in the “people” department, resulting in increased staff retention, guest retention, and stellar reviews.

 

Become a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.