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Newscast

How smart is my smart meter?

Mar 26, 2024
BBC Breakfast Business presenter Nina Warhurst and CEO of Energy UK Emma Pinchbeck discuss the issues with smart meters in the UK, faulty readings, and energy infrastructure. Also, a diplomatic update on US-Israel relations and the UN ceasefire vote for Israel-Hamas conflict.
29:56

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Quick takeaways

  • Smart meters in the UK face technical issues leading to inaccurate readings and billing problems for customers.
  • Diplomatic relations between the US and Israel are impacted by recent UN votes on the Israel-Gaza conflict.

Deep dives

Smart Meters and Energy Usage Monitoring

Smart meters provide real-time energy usage updates to help consumers control costs, avoid billing surprises, and increase awareness of their energy consumption. However, around 10% of smart meters in the UK are reported as faulty, leading to inaccurate readings and billing issues. Customers have faced challenges with incorrect bills, difficulties contacting suppliers, and technical communication failures affecting the system's efficiency.

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