Kim, Jason, and Amy discuss the importance of using inclusive language and the impact of non-inclusive language, often dismissed as being "too sensitive.” They explore the concept of "red words," terms that can shut down communication by triggering negative reactions, and emphasize that good communication is measured by its impact on the listener. They share personal anecdotes illustrating how specific words can cause offense and stress the importance of being mindful of the language used to foster an environment of mutual respect and understanding. The episode also delves into the resistance some people have to changing their language and how acknowledging and adapting to others' sensitivities can significantly improve communication and relationships. Get all of the show notes at RadicalCandor.com/podcast.
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Chapters:
(00:0:33) The Impact of 'Red Words'
The concept of "red words," phrases that trigger negative reactions and shut down communication.
(00:04:32) The Effect of Words
How certain words can create different responses and understanding these reactions.
(00:07:19) Addressing Non-Inclusive Language in Emails
Non-inclusive language in emails and how it can be handled to avoid excluding team members.
(00:08:59) Handling Public Criticism and Correction
A story about receiving feedback on social media, and the importance of accepting corrections publicly.
(00:11:18) ROI of Inclusive Language
The ROI of changing language to be more inclusive.
(00:14:58) Overcoming Resistance and Acknowledging Bias
Why some people resist changing their language, and acknowledging and addressing biases.
(00:17:46) Current Relevance of Biased Language
Current issues with language in society, emphasizing the need to avoid perpetuating harmful behaviors.
(00:20:47) The Impact of Words on Relationships
The role of words in building respectful environments and how using the right language can enhance relationships.
(00:26:19) Apologizing for Language Mistakes
How to handle mistakes in language use, and the importance of being open to reminders and corrections.
(00:29:38) Issues with Traditional Titles
Why certain terms can be problematic due to their prescriptive and exclusionary nature.
(00:32:01) Radical Candor Tips
Practical tips for implementing Radical Candor, including owning mistakes and responding with curiosity to feedback.
(00:34:57) Conclusion
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Radical Candor: Communication at Work