Stay Paid Podcast 310 - Naughty or Nice? 12 Tips for Managing Customer Relationships
With Christmas right around the corner, if you had to take a hard look at your customer relationships, are you confident that you’re on your customers’ nice list? There are subtle and not-so-subtle behaviors that could land you squarely on the naughty list. In this week’s Silver Dollar episode, we're reviewing 6 ways to make sure you avoid your customers’ naughty list and another 6 ways to ensure you get on and stay on the nice list.
You can check out the show notes for more in-depth information and added details not included in the episode when you visit www.staypaidpodcast.com.
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Pop-by Tracking Sheet: Designed to make certain you have a successful pop-by strategy, you can use this Excel document to track your pop-bys this holiday season and all year round!
0:00 Introduction
0:56 Naughty list #1: Not keeping your promises and overselling
2:28 Naughty list #2: Not setting expectations
3:40 Naughty list #3: Not showing empathy
4:41 Naughty list #4: Not valuing the relationship
6:10 Naughty list #5: Not resolving recurring problems
7:08 Naughty list #6: Not asking for referrals
8:04 Nice list #1:Thank your clients
10:13 Nice list #2: Do work after the close (offer to make connections)
11:08 Nice list #3: Gift a gift
11:49 Nice list #4: Walk client through the contract
12:54 Nice list #5: Focus on solving your clients’ problems
14:25 Nice list #6: Do the unexpected
18:49 Action Item