The ABCs of KPIs, with Dr. Shawn A. Noble

Dr. Shawn A Noble leads the group and offers over 20 years of exploring human behavior in over 30 industries. His background in Cognitive Psychology, with an emphasis on Judgment & Decision Making, has allowed him to help several Fortune 100 companies gain a richer understanding of customer needs and apply those insights to create innovative solutions.

Dr. Noble is a Certified Customer Experience Professional with extensive training, from top schools like Stanford and Northwestern, and experience in the following areas:

• Creative Problem Solving
• Strategic Planning 
• Business Model Canvas
• Blue Ocean Strategy
• Innovation
• Marketing Research 
• Journey Mapping
• Analytics (including Big Data)
• Segmentation and Targeting
• Marketing Communications
• Social Media
• Ideation
• Design Thinking
• Six Sigma
• Lean Methods
• Change Management
• Training and Development
• Product and Service Development
• Portfolio Management

He partners with other colleagues with similar backgrounds to provide you with extensive value for your organization.

What you’ll learn about in this episode:

• What is a KPI
• The history of KPIs
• Do you have the right KPIs and are you using them correctly
• What a SMARTT KPI is
• Should you incentivize - the pros and cons
• The 5 steps to determining great KPIs
• Why you should know your Net Promoter Score
• How to align and assign KPIs in your law firm
• The 5 KPIs essential to most firms
• Lagging indicators vs. leading indicators

Resources:

• Website: https://www.thenobleconsultinggroup.com/
• LinkedIn: www.linkedin.com/in/shawn-noble-phd-52203b65
• Facebook: https://www.facebook.com/thenobleconsult
• Twitter: https://twitter.com/TheNobleConsult
• Email: shawn@thenobleconsultinggroup.com

Additional Resources:

• PILMMA’s Super Summit    https://learn.pilmma.org/pilmma-super-summit-2021
• The Mastermind Effect: https://www.pilmma.org/the-mastermind-effect/ 
• PILMMA’s free Coronavirus Survival Kit: www.pilmma.org/free-resources/ 
• PILMMA Join Page: https://pilmma.kartra.com/page/join-pilmma