Nadeem Saeed of Verizon discusses challenges in telecom AI adoption, cross-industry learnings on scaling and customer focus, balancing regulation, and the significance of AI and 5G for industry transformation.
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Quick takeaways
Telecom leaders face the challenge of balancing existing infrastructure investments with potential disruptive AI technologies for consumer value.
Telecom industry can learn from startups about failing fast, testing hypotheses, and scaling business ideas efficiently.
Deep dives
Challenges in Driving Infrastructure Advances in Telecom
Telecom leaders face the challenge of transforming their industry with new technologies like artificial intelligence amidst existing heavily regulated and capital-intensive infrastructure. The dilemma lies in balancing current investments in infrastructure like 2G, 3G, and 4G with the potential of disruptive technologies such as AI. Companies must navigate the transition to newer technologies to provide unique and unexpected consumer value, which requires overcoming the hurdles of digital transformation and embracing innovation.
Cultural Differences in Technology Adoption
Within the telecom industry, the culture of leadership tends to focus on sustaining revenue towards cutting-edge technologies but may struggle with horizontal integration of technologies for a seamless customer experience. The challenge lies in aligning decision-making horizontally to deliver customer value effectively. This contrasts with the agile decision-making and testing approaches of startups, indicating a potential for learning from the startup culture's nimbleness.
Cross-Industry Learning for Innovation and Customer Focus
Telecom industry can learn from startups about failing fast, testing hypotheses, and scaling business ideas efficiently across global markets to deliver value consistently. Conversely, telecom can impart lessons to industries like healthcare and banking on prioritizing customer focus, efficient technology adoption, and quality customer experience. There is a mutual opportunity for industries to exchange insights to address common challenges and enhance innovation strategies.
Today’s guest is Nadeem Saeed, Corporate Vice President of Digital Transformation and Operational Excellence at Verizon. He joins Emerj Senior Editor Matthew DeMello on this week’s podcast to discuss the biggest challenges that telecom leaders face when it comes to driving infrastructure advances from a consumer and carbon standpoint. Later, they take a closer look at the lessons that startups can learn from more prominent telecom players and vice versa when it comes to strategizing AI deployments in the enterprise. A quick note that the views Nadeem expresses on today’s show are entirely his own and not a reflection of the opinions or views of Verizon as an organization. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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