Scaling Services: Create Your Business Around the Customer You Want to Serve

When Spencer Tippetts, Director of Business Development at Rainforest Plumbing & Air, joined the family business in 2019 to help expand their residential unit, he knew they had opportunities for improvement.

Employee turnover, mismanagement, and outdated processes were all pain points that were impacting their bottom line… not to mention the company’s culture. So Spencer got to work on helping his dad and brother turn things around with some tricks he learned from his corporate days.

Spencer gives the inside scoop on bringing commercial and residential services together in a family business by building them around the customers they serve.  

Join us as we discuss:

- (6:58) Encouraging dissenting opinions during family “rumbles”

- (12:46) The cashflow advantage to operating multiple services

- (21:01) Scaling a new division with universal business practices

- (27:32) The cultural impact of giving your employees a voice

Check out these resources we mentioned during the podcast:

- Let’s Rumble by Brene Brown 

- Tony Robbins Results Coaching

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan?  Refer them here!

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