Dimitri Bellos has been Restaurant Manager at The Fat Duck for over five years. In this podcast he describes his philosophy of service in this 3 Michelin starred restaurant where waiters are ‘storytellers’ in a culinary narrative based on Heston Blumenthal’s childhood experiences. We discuss parallels between fine dining and clinical care, exploring Dimitri’s ideas around attentiveness and presence as the foundations of an outstanding experience for diners.