Making Data Simple Agentic AI: Redefining Decision-Making in a Generative World with Megan Gallagher, GTM Account Director at MavenAGI
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Dec 4, 2024 In this engaging discussion, Megan Gallagher, GTM Account Director at MavenAGI, shares her expertise in digital services and AI. She delves into the implications of Agentic AI, highlighting its generative and predictive capabilities that redefine decision-making. Megan emphasizes the shift from deterministic models to more adaptive systems in customer engagement. The conversation also touches on how AI can enhance efficiency in industries by automating routine tasks and improving overall customer experience.
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Maven AGI's Focus
- Maven AGI focuses on agentic agents for enhanced customer and employee experiences.
- This eliminates friction by connecting to various knowledge sources and using sophisticated enterprise search.
TripAdvisor's Use Case
- TripAdvisor uses Maven AGI to handle both B2B and B2C interactions.
- This allows businesses to access personalized information and execute actions, like booking tickets, without human agents.
Adapting to AI
- Companies must adapt to the generative and predictive nature of AI agents.
- These agents offer flexibility but require a shift away from deterministic, rigid decision trees.
