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Making Data Simple
Agentic AI: Redefining Decision-Making in a Generative World with Megan Gallagher, GTM Account Director at MavenAGI
Dec 4, 2024
In this engaging discussion, Megan Gallagher, GTM Account Director at MavenAGI, shares her expertise in digital services and AI. She delves into the implications of Agentic AI, highlighting its generative and predictive capabilities that redefine decision-making. Megan emphasizes the shift from deterministic models to more adaptive systems in customer engagement. The conversation also touches on how AI can enhance efficiency in industries by automating routine tasks and improving overall customer experience.
55:01
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Quick takeaways
- Megan Gallagher emphasizes that Agentic AI evolves decision-making by enabling systems to automatically execute tasks based on user needs.
- The podcast highlights Maven AGI's unique approach in catering to diverse user types, enhancing both customer service and employee experiences.
Deep dives
Transition to Maven AGI
After seven and a half years at WalkMe, the decision to transition to Maven AGI reflects a desire to operate in a rapidly evolving field like artificial intelligence. The move was motivated by the potential for AI to enhance both customer and employee experiences by minimizing friction in interactions. Maven AGI aims to create 'agentic agents' that can seamlessly execute tasks across various systems on behalf of users, thus streamlining processes. This shift underscores a commitment to leveraging AI for better customer experiences in a time when AI's capabilities are growing exponentially.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode