THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and loyalty.
A Short Description of the Guest
Stacy Sherman is a distinguished voice in customer experience. She focuses on humanizing business and ensuring that CX is done right. Her dedication to improving customer and employee experiences shines through her work, including speaking engagements, workshops, and her podcast.
Contact Details:
Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/
Stacy’s webpage: https://doingcxright.com/
Stacy’s podcast: https://doingcxright.com/podcasts/
3 Key Learnings
- Human Connection is Key: Beyond processes and technology, the essence of CX and leadership lies in genuine human connection and understanding.
- Leadership is a Practice of Empathy: Effective leadership is characterized by empathy, active engagement, and the ability to unify and motivate.
- The Importance of Reflection: Taking time to pause and reflect can significantly enhance decision-making and interpersonal relationships.
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