Routable is revolutionizing accounts payable automation by bridging the gap between finance teams and engineering requirements. With $100 million in funding, Routable has built a platform that handles everything from basic invoice processing to complex mass payouts, focusing on companies where AP is central to their business model. In this episode of Category Visionaries, I sat down with Omri Mor, CEO and Co-Founder of Routable, to explore how they're transforming a market where only 3.4% of potential customers currently use AP automation solutions.

Topics Discussed:

• Evolution from in-house solution to scalable AP automation platform
• The state of AP automation adoption and market opportunity
• Routable's approach to product development and feature prioritization
• The importance of customer feedback in shaping product roadmap
• Strategic pivot from SMB to mid-market and enterprise customers
• Building trust in financial technology through customer referrals
• Integration of AI and automation in financial workflows

GTM Lessons For B2B Founders:

• Find your wedge through empathy: Omri and his co-founder succeeded initially because they had built similar solutions internally and deeply understood the pain points. They approached customers with genuine curiosity and empathy, spending 45-60 minutes just listening about what wasn't working in their finance departments. B2B founders should leverage their authentic experience and empathy to build initial trust.
• Focus on critical pain points: Rather than trying to change established workflows entirely, Routable looks for specific pain points as entry points - like payment failures that take 30-45 minutes to correct manually. B2B founders should identify acute pain points that provide natural openings for their solution, rather than trying to force wholesale process changes.
• Build trust through demonstration: In the mid-market and enterprise space, Routable found success by showing rather than telling. They implement a "try before you buy" approach with customers' own data, demonstrating their capabilities concretely rather than just making sales promises. B2B founders should prioritize proving their value through actual demonstrations over sales rhetoric.
• Leverage customer feedback channels: Routable built in-product feature request capabilities and maintains a dedicated product feedback channel where customer conversations are shared and discussed. B2B founders should create systematic ways to capture, share, and act on customer feedback across the organization.
• Strategic pricing for growth: One of Routable's most important GTM decisions was strategically increasing prices to reflect their value and improve unit economics, even though it meant moving away from smaller customers. B2B founders should price their products to enable sustainable growth and continued investment in product development.

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