In this special edition episode, we’re revisiting our conversation with Chris Voss – former Lead International Hostage Negotiator for the FBI, current CEO of The Black Swan Group, and the New York Times Best-Selling Author of Never Split The Difference. 

After starting out as a beat cop in New York City, Chris moved laterally into hostage negotiations — thanks to his insatiable drive to learn and his insightful understanding of the human condition.

We go deep into leveraging emotional intelligence and tactical empathy, why the best negotiators forget rationality, and the secret to gaining the upper hand in any negotiation. 

Links & Resources:

• Episode Show Notes
• Never Split the Difference: Negotiating As if Your Life Depended on It by Chris Voss
• The Black Swan: The Impact of the Highly Improbable by Nassim Nicholas Talleb
• Inception (movie)
• The Emotionally Intelligent Leader by Daniel Goleman
• Influence: The Psychology of Persuasion by Robert Cialdini
• Getting to Yes by Roger Fisher and William Ury
• The Talent Code by Daniel Coyle