Hospitality Daily Podcast
The Culture Code: What Made Ian Schrager’s Hotels Different - Marc Schwarz
Feb 10, 2025
In this enlightening discussion, Marc Schwarz, Director of Service at Thrive Hospitality, shares his journey with iconic hotelier Ian Schrager at Morgan's Hotel Group. He highlights the importance of human connection in hospitality, recounting how humor and storytelling bond staff and guests. Marc dives into Schrager's unique work culture that nurtures creativity and personal passions, while advocating for a human-centered approach to attract and retain talent in the industry. His insights inspire a vibrant, engaged hospitality community.
13:54
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Quick takeaways
- Marc Schwarz’s experience at Morgan's Hotel Group showed that true hospitality involves creating memorable experiences through personal connections.
- The unique culture at Morgan's Hotel Group thrived on creativity and inclusivity, fostering an environment where staff pursued their passions alongside their professional roles.
Deep dives
Mark Schwartz's Transformative First Day
Mark Schwartz's first day at Morgan's Hotel Group became a pivotal moment in his career, shaped by a personal introduction from Ian Schrager. Instead of a traditional orientation, Schrager directly engaged with Schwartz and four other new hires, sharing his vision that hospitality extends beyond service to creating memorable experiences. This conversation not only set the tone for Schwartz's role but also highlighted the significance of genuine personal connections in hospitality. The immersive introduction provided him with a deep understanding of the importance of being the first point of contact for guests, solidifying his commitment to exceptional service from day one.
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