Hospitality Daily Podcast The Culture Code: What Made Ian Schrager’s Hotels Different - Marc Schwarz
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Feb 10, 2025 In this enlightening discussion, Marc Schwarz, Director of Service at Thrive Hospitality, shares his journey with iconic hotelier Ian Schrager at Morgan's Hotel Group. He highlights the importance of human connection in hospitality, recounting how humor and storytelling bond staff and guests. Marc dives into Schrager's unique work culture that nurtures creativity and personal passions, while advocating for a human-centered approach to attract and retain talent in the industry. His insights inspire a vibrant, engaged hospitality community.
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Ian Schrager's Personal Welcome
- Ian Schrager personally welcomed and shared his vision with only five new hires on their first day, making them feel deeply valued.
- This direct engagement set a powerful foundation for their hospitality careers.
Learning On The Job Experience
- Starting work with no prior detailed training pushed new hires to learn the unique Morgan's Hotel layout on the job.
- This challenging start created natural icebreakers with guests and strengthened team connections.
Operate Differently For Better Results
- Operate differently to achieve different hospitality outcomes, especially in culture and employee engagement.
- Accommodate and empower employees' personal lives to enhance their work energy and guest care.