199: The Ultimate KPI (the most important thing to measure in managing your practice)

If you're serious about managing a successful law practice, you should measure and track your Net Promoter Score.   In this episode, you'll learn what the NPS is, how it's calculated, and how it can lead to you getting more great clients, and fewer bad ones. Show Notes

• The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results, by Gary Keller
• The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey
• Take my NPS survey and let me know how I'm doing with the podcast (and see how the questions look to someone who is answering them).
• Here's an example of the sequence of questions to ask

General Resources

• The 80/20 Principle (my email newsletter)
• The 5 Pillars of a Tech-Powered Law Practice
• The Inner Circle (an online community for law firm owners)

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