In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about opportunities in guest experience today.

Recommended next episode: Strategy Meets Soul: Leading with Both Sides of the Brain

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Rethinking the Guest Journey: Empowered, Flexible, Human - Billy Skelli-Cohen, Beaumier