GA 523 | The Cleveland Clinic Improvement Model with Tim Pettry
Apr 11, 2024
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Lean practitioner Tim Pettry discusses outside perceptions of Toyota, Cleveland Clinic's continuous improvement journey, physician involvement, and an unusual workshop at the upcoming Shingo Conference.
The Cleveland Clinic Improvement Model emphasizes alignment, visual management, and engaging physicians in continuous improvement efforts.
Tim Pettry introduced an innovative Lean Bowling Workshop to enhance learning and engagement through experiential activities.
Deep dives
Tim's Lean Journey and Continuous Improvement Background
Tim Petrie initially started his lean journey at Ford, where he learned about continuous improvement and lean methodologies. Transitioning to the Cleveland Clinic, he became involved in the Shingo Institute, eventually becoming a Shingo Examiner. Through his experience, he applied Lean principles and focused on organizational development to drive improvement.
Introduction of the Cleveland Clinic Improvement Model
Tim played a key role in introducing the Cleveland Clinic Improvement Model, which emphasizes organizational alignment, visual management, problem-solving, and standardization. The model aims to engage every caregiver in making improvements and has evolved over the years to incorporate lean tools and principles.
Involvement of Physicians in Continuous Improvement at Cleveland Clinic
Initially, physician involvement in continuous improvement at Cleveland Clinic was limited due to time constraints. However, a dedicated position, the Institute continuous improvement officer, was created to involve physicians and drive improvement efforts. Regular sessions and training were conducted to introduce Lean concepts and engage physicians in continuous improvement activities.
Innovative Workshop Approach: The Lean Bowling Workshop
Tim introduced an innovative workshop approach by organizing a Lean Bowling Workshop, combining experiential learning with charity work. Participants bowl while applying Lean tools, fostering teamwork and learning. The workshop aims to create neural pathways through experiential learning, enhancing engagement and understanding of Lean concepts.
This week's guest is Tim Pettry. Ron and Tim discussed outside perceptions of Toyota, Cleveland Clinic's journey with continuous improvement, and Tim's unusual workshop at the upcoming Shingo Conference. An MP3 audio version of this episode is available for download here.
In this episode you'll learn:
The quote Tim likes (2:28)
How his lean journey started (3:38)
A Ford employee's perception of Toyota (9:30)
The Cleveland Clinic Improvement Model (12:17)
How they've involved physicians (19:19)
About his unusual upcoming workshop (25:01)
Podcast Resources
Right Click to Download this Podcast as an MP3
Shingo 36th Annual Conference
The Cleveland Clinic Improvement Model PDF
Tim on LinkedIn
Tim on X: @valuesstreamldr
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