The one with elephant level emotional intelligence – Sandra Thompson, Founder Ei Evolution E129

Aug 8, 2023

37:48

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🎤🎞️The one with elephant level emotional intelligence – with Sandra Thompson, Founder of Ei Evolution in CX Passport E129🎧 What’s in the episode?...

[00:00] Introduction

[02:09] How Sandra first got into emotional intelligence

[05:35] The theoretical versus practical aspect of EI

[11:10] An example of customer experience that needed a great level of EI

[18:54] Keeping the humanity aspect of customer experience and the service design

[23:40] 1st Class Business Lounge

[28:16] If you want to grow your EI skills, where do you get started?

[32:01] How to help foster growth of EI in your own team

[36:17] Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

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