The Everything Feed - All Packet Pushers Pods TNO026: Gain Confidence in AI for NetOps with Juniper Networks (Sponsored)
Apr 25, 2025
Bob Friday, Chief AI Officer of Mist/Juniper, pioneering AI in networking, discusses the critical importance of confidence in adopting new technologies. He shares insights on the shift from traditional networking to AI-driven solutions, emphasizing community collaboration among engineers for troubleshooting. The conversation highlights the transformation brought by natural language interfaces and the trend towards Service Level Expectations. Bob also explores the essential role of cloud technology and generative AI in enhancing network operations, encouraging continuous learning in the industry.
AI Snips
Chapters
Transcript
Episode notes
AI Like New Employees
- AI solutions are like new employees or kids; they sometimes make mistakes you need to understand and trust over time.
- Bob Friday compares managing AI to parenting or supervising new hires who need to learn and become reliable.
Tie Data Science to Support
- Integrating data science with support teams creates better AI-driven troubleshooting.
- Organizational alignment between data experts and domain experts is key to effective AI.
Needle in Haystack VPN Issue
- A misconfigured VPN gateway routed certain US visiting users through Australia, causing intermittent Zoom issues.
- AI models helped pinpoint this hard-to-detect network problem by analyzing application experience data.