Think Fast Talk Smart: Communication Techniques 68. Directive vs. Dialogue: Communicating Better as a Leader
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Sep 27, 2022 
Jon Levin, Dean of Stanford Graduate School of Business and an advisor to President Biden, dives into the nuances of leadership communication. He discusses how leaders can balance being directive while fostering open dialogue. Levin emphasizes the emotional impact of messages, especially noted during the pandemic, and promotes personal storytelling to strengthen community connections. He also explores the role of business education in preparing future leaders to address global challenges like economic inequality and climate change, highlighting the necessity of clarity and connection.
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Balancing Directive and Dialogue
- Leaders must balance giving clear directions and allowing space for discussion.
- This tension is crucial for effective leadership communication.
Multiple Purposes of Communication
- Communication has different purposes, like informing, connecting, motivating, and inspiring.
- Recognizing these distinct purposes allows leaders to tailor their approach effectively.
Clarity and Empathy in Communication
- Leaders should strive for clarity and consider how they want their audience to feel.
- This is especially crucial when addressing complex issues, balancing clarity with open dialogue.