The Game with Alex Hormozi $1M Mistake #2 - Firing 20 People Because of A Bad Call | Ep 279
Feb 18, 2021
Exploring a costly hiring mistake, the host recounts the painful experience of over-hiring and having to lay off 20 employees. He reflects on the emotional toll and the lessons learned about individual growth and the relevance of experience. The discussion emphasizes the critical need for transparency and metrics in managing team efficiency. Additionally, a new strategy is revealed, involving the hiring of a director to optimize employee utilization, demonstrating how to bounce back from setbacks.
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Overstaffed Customer Service
- Alex Hormozi's supplement company initially hired 25 customer service reps.
- They discovered that the reps were largely unproductive, highlighting the importance of performance tracking.
Relevant Experience
- Ensure that team leaders have relevant industry experience.
- Recognize that B2B and B2C businesses require different service levels.
Track Utilization
- Implement time studies and utilization tracking to monitor employee productivity.
- Quantify tasks to eliminate ambiguity and improve transparency.