Outcomes Rocket How One Simple Daily Check-In Is Transforming Patient Engagement with Steven Coen, CEO and co-founder of SaRA Health
This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com
Remote therapeutic monitoring only works when it strengthens the relationship between patient and provider rather than adding friction.
In this episode, Steven Coen, CEO and co-founder of SaRA Health, shares how his own frustrations as a physical therapy patient inspired him to redesign MSK care between visits. He describes how SaRA’s one-character SMS check-ins reduce cognitive load, strengthen continuity, and significantly boost adherence and outcomes. Steven also explains how remote therapeutic monitoring codes reshaped their business model, leading them to build an internal RCM system and prepare for 2026 codes that could greatly increase practice revenue. He highlights what sets their FDA-designated software apart, the lack of remote strategies across most practices, and the broader payment and prior-auth challenges shaping hybrid care models.
Tune in and learn how remote care, thoughtful design, and better business models are reshaping MSK patient engagement!
Resources