VUX World You won't believe how Rasa is revolutionising Conversational AI
Jan 29, 2025
Alan Nichol, the CTO of Rasa and a seasoned expert in conversational AI, shares transformative insights about the industry. He discusses Rasa's innovative CALM approach, which balances structured workflows with flexible AI, moving away from traditional intent classification. Alan critiques the hype around agentic AI emerging after ChatGPT and explores how large language models enhance understanding while maintaining business logic. This conversation is rich with actionable insights, shaping the future of conversational design in enterprise workflows.
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ChatGPT Changed The Field Overnight
- The launch of ChatGPT exploded interest in conversational AI and brought many newcomers with limited historical knowledge.
- Alan says the market grew 100x but became more fragmented and forgetful of past research and lessons.
Intents Are Now Seen As Insufficient
- Seeing LLMs in action convinced people that simple intent classifiers are insufficient for real understanding.
- Alan notes intentless approaches became practical only once newer models improved usability and robustness.
Use LLMs For Understanding, Not Core Logic
- Use LLMs for natural language understanding and conversation handling, but execute business logic with deterministic systems.
- Alan advises to keep workflows deterministic for reliability and use LLMs to translate user language to those workflows.